Indigenous Health

204-595-8064 Email

Southern Health-Santé Sud acknowledges that the land on which it gathers is Treaty 1 and Treaty 3 territory and the homeland of the Métis Nation.
We respect the treaties that were made on these territories and acknowledge the harms and mistakes; we dedicate ourselves to move forward collaboratively in partnership with First Nations, Metis and Inuit peoples in the spirit of reconciliation.

We’re here to help you! (English)

Nous sommes là pour vous aider! (Français)

Nindayaamin ji-wiiji’igooyan (Ojibway)

Ounichiya pta ded unyakun pi (Dakota)

Oota dayanaan chi wiichihitaahk (Michif)Tammaaniitugut ikayoromaluta (Inuktitut)

To lead the way to a healthier future, Southern Health-Santé Sud believes in optimal wellness, balance and connectedness for all people, responding to the holistic needs of Indigenous peoples by building partnerships, trust and by applying an equity lens throughout all facets of our health care services. Embracing diversity and inclusion, we strive to build a cultural capacity which is integrated throughout our programs and services. Together with communities, we are committed to working together towards building a culturally-appropriate and safe health care system for all diverse peoples and Indigenous communities in Southern Health-Santé Sud.

We are here to Listen, Help & Support You

Visiting a health centre can be a very difficult and stressful time – especially if English is not your first language or you are navigating an unfamiliar health care system. The Indigenous Support Worker Program provides peace-of-mind, knowing that your needs are being cared for in a culturally appropriate and culturally safe manner. If you are First Nations, Métis or Inuit, please self-identify at the admitting/reception area so that we can support you in your health journey.

Join Our Team

Southern Health-Santé Sud is committed to increasing the representation of Indigenous peoples within all levels of our workforce. Accordingly, Indigenous applicants are encouraged to join our team where you fill find opportunity within a rich range of health care careers.

Insignia Description

  • The Medicine Wheel represents the spiritual, emotional, mental and physical elements of the person.
  • The four colors of red, blue, white and yellow around the bear represent the Four Nations of the world.
  • The braided sweet grass represents Mother Earth and her holistic healing gifts that she provides.
  • The intertwined sash represents the Métis. The different ethnic backgrounds, different languages and how they blend into one another to form a rich tapestry like the lives and cultures of the Métis people.
  • The bear represents traditional and contemporary medicines and teachings of the sacred medicines complementing one another.

Frequently Asked Questions

What is cultural safety

Cultural safety is what is felt or experienced by you when a health care provider interacts with you in a respectful, inclusive way, empowering you in decision-making and build relationships with your health provider to ensure maximum effectiveness of care… so you can feel safe. Cultural safety is based on respectful engagement which assists you along your journey to improve your well-being.

What is cultural competency?

Cultural competency is a set of congruent behaviours, attitudes and policies that come together in a system, agency, or among professionals and enables us to work effectively in cross-cultural situations. It is an ongoing process of self-reflection, developing knowledge, attitude and skills to work respectfully and effectively. It is based on recognition and acceptance that cultural differences exist and diversity ‘within’ culture is as important as diversity ‘between’ cultures.

Why are cultural safety and cultural competency important?

Cultural safety and competency reduce health disparities, address inequitable access and positively impact health outcomes of culturally diverse peoples and communities.

Who are Indigenous People?

Canada recognizes three groups of Indigenous people: First Nations, Métis and Inuit

  • First Nations refers to the original inhabitants of Canada, both Status and non-Status
  • Métis is a person of mixed Aboriginal and European ancestry who are descendants of the early settlers of Canada
  • Inuit is a person of Aboriginal descent in northern Canada who generally resides in the Yukon, Northwest Territories, Nunavut, northern Quebec or Labrador

What is the Indigenous Support Worker program?

The Indigenous Support Worker Program is one part of an overall strategy that was developed to modify the current health care system to better meet the needs of Indigenous peoples living in Southern Health-Santé Sud. We currently offer Indigenous Support Worker services primarily in the northern part of the region, based out of the Portage District General Hospital.

What is the role of the Indigenous support worker?

The Indigenous Support Worker creates a welcoming environment and positive experience for you in your health care journey, providing support and cultural resources to Indigenous peoples. Service includes: assistance navigating, information on programs and services or language interpretation so that Indigenous peoples better understand and are able to make informed decisions. Workers also act as a cultural resource to Indigenous peoples’ health providers and help in addressing health issues and concerns by engaging in health care planning as well as participating in case conferences. Indigenous Support Workers collaborate and establish connections with communities, agencies and organizations to better serve the evolving needs of Indigenous peoples. To connect with an Indigenous Support Worker at the Portage District General Hospital, ask your health provider to refer you for services or ask to have them paged.

Resources

Emergency Response Information E.R.I.K.®

E.R.I.K. is an Emergency Response Information Kit developed in response to community concerns regarding the availability of adequate information in emergency situations. ERIK is ideal for seniors, chronically ill persons, those who live alone or who have caregivers and others who have speech difficulties or communication barriers.

E.R.I.K. can potentially be your lifesaving kit which includes a health information form with your personal information, medical history, allergies, medication as well as contact information and health card numbers.

Included in your kit for consideration is:

  • information about how to register your intent to be a donor

Once your kit is completed, it should be placed on your fridge door where emergency crews are trained to look should there be an emergency situation in your home.

For more information on E.R.I.K., please connect with your health care provider or a Services to Seniors Resource Coordinator near you.

Housing Options

Southern Health-Santé Sud offers many housing and support options available to meet your needs and help you live independently in your community for as long as possible.

Assisted Living

Assisted Living is independent apartment living that provides housing for seniors combined with services the tenant may purchase from the landlord in addition to rent, such as housekeeping, laundry and meals. For more information regarding living options, please contact Seniors and Long-Term Care.

Supportive Housing

Supportive Housing is another option available if you are no longer able to live in the community with the available resources but you are not yet ready to live in a personal care home. 24-hour supervision is provided in an apartment living arrangement, where the tenant purchases services from the landlord in addition to rent. For more information regarding Supportive Housing, please contact your Case coordinator – Home Care.

Elderly Person’s Housing

Owned and operated by the region and in partnership with Manitoba Housing, apartment complexes are located in Carman, Gladstone (2) and Portage la Prairie (2) provide affordable options for seniors. Some units are rent-geared-to-income, with rent based on total household income criteria. If you are interested in being placed on a wait list, simply submit your completed application form, ensuring that the form is completed in its entirety. If you have a change of heart and would like to be removed from the wait list, please complete and submit a withdrawal to the appropriate contact:

Boyne Towers
c/o Val Hildebrand
204-745-6715
120 4th Ave SW, Carman MB

Centennial Apartments/Crescent Lodge
c/o Shirley Guenther
204-385-6123
24 Mill St, Gladstone MB

Regency House/Rotary Park
c/o Pat Thompson
204-856-3889
24 9th St SE, Portage la Prairie MB

Community Senior Services

On this page:
Services to Seniors
Congregate Meal Programs
Senior Centres
Support to Seniors in Group Living


Community Senior Services offer community-based programs for seniors that promote health and well-being and assist seniors to continue to live independently in the community while maintaining an active and healthy lifestyle.

Following are services offered throughout Southern Health-Santé Sud by a variety of community agencies:

Services to Seniors – organized by a coordinator and may vary slightly from community to community. Services may include:

  • companion and/or transportation services
  • home maintenance services such as laundry, housekeeping and maintenance
  • information and referral assistance
  • ERIK (Emergency Response Information Kit) distribution
  • social and recreational activities

For more information about Services to Seniors, contact your local Senior’s Community Resource Coordinator:

ALTONA
204-324-1528
Email

CARMAN
204-745-6611
Email

CARTIER, RM of
204-353-2470
Email Website

DeSALABERRY, RM of
204-347-5652
Email

EMERSON-FRANKLIN, RM of
204-542-0689
Email

GLADSTONE
204-385-3026
Email

GREY, RM of
204-872-2272
Email

HEADINGLEY
204-889-3132 x 3
Email Website

KLEEFELD
204-346-7822
Email

LA BROQUERIE
204-424-5285
Email

LORNE, RM of
204-836-2585
Email

LOUISE, RM of
204-825-2443
Email

MacDONALD, RM of
204-735-3052
Email

MacGREGOR
204-685-2083
Email

MANITOU
204-242-2241
Email

MONTCALM, RM of
204-712-5702
Email

MORDEN
204-822-5663
Email Website

MORRIS
204-746-6336
Email

NIVERVILLE
204-388-2188
Email

NOTRE DAME de LOURDES
204-248-7291
Email

PINEY, RM of
204-437-2604
Email

PLUMAS
204-386-2029
Email

PORTAGE la PRAIRIE
204-239-6312
Email

PORTAGE la PRAIRIE – Indigenous Older Adults
204-240-7272 x 106
Email

RITCHOT, RM of
204-883-2880
Email

STE. ANNE
204-424-5285
Email

Villa Youville
204-422-3008
Email

ST. PIERRE-JOLYS
204-433-3276
Email

STEINBACH
Pat Porter Active Living Centre
204-320-4604
Email Website
Fernwood Place
204-380-4462
Email Website
Linden Place
204-326-9898
Email Website
Woodhaven
204-346-1501
Email Website

TACHÉ, RM of
204-230-2131
Email

VITA
204-955-4296
Email

WINKLER
204-325-8964
Email Website

Congregate Meal Programs – offer you the opportunity to enjoy a well-balanced, affordable meal in a social setting. Many programs also offer meals on wheels for those that are unable to physically attend to the program for health reasons. Volunteers are a vital part of the program. We encourage you to participate in preparing, setting up or clean-up. For more information about congregate meals, contact your local Congregate Meal Program coordinator.

ALTONA 204-324-1528

BLUMENORT 204-326-1678

CARMAN
Parkview
204-745-6611
Riverview Legion Place
204-745-6870

DOMINION CITY 204-427-2557

ELIE 204-353-2470

ELM CREEK 204-436-2592

GLADSTONE 204-385-3026

GRUNTHAL 204-434-6982

HEADINGLEY 204-889-3132 x 3

LA RIVIÈRE 431-773-5000

LETELLIER 204-758-3025

LORETTE 204-878-2682

MACDONALD, RM of 204-735-3052

MACGREGOR 204-685-2083

MANITOU 204-242-2241

MIAMI 204-435-2836

MORDEN 204-822-3555

MORRIS 204-746-6336

NOTRE DAME DE LOURDES 204-248-7291

PINEY 204-423-2332

PLUM COULEE 204-829-3989

PLUMAS 204-386-2029

PORTAGE LA PRAIRIE
Herman Prior
204-857-6951
Oaktree, Regency & Stephens
204-239-6312

ROSENORT 204-746-2079

SOMERSET 204-744-2303

SPRAGUE 204-437-3238

ST. CLAUDE 204-379-2476

ST. EUSTACHE 204-353-2470

ST. MALO 204-347-5210

ST. PIERRE-JOLYS 204-433-7840

STE. ANNE 204-422-3008

STEINBACH
Fernwood
204-326-2002
Pat Porter ALC
204-320-4602
Woodhaven
204-346-1501

SWAN LAKE 204-836-2585

VITA 204-425-3701

WINKLER
Senior Centre
204-325-8964
Heritage Village
204-325-8810

WOODRIDGE 204-429-2344

Senior Centres – are a community hub where older adults meet for programs which may include:

  • fitness
  • exercise
  • leadership development
  • health promotion
  • advocacy
  • education
  • retirement planning
  • caregiver resources
  • social and recreational programming
  • volunteer opportunities

CARMAN- Carman Active Living Centre
204-745-2356
47 Ed Belfour Drive, Carman MB
Email Website

MORDEN- Morden Activity Centre
204-822-3555
306 N Railway St, Morden MB
Email Website

PORTAGE LA PRAIRIE – Herman Prior Centre
204-857-6951
40 Royal Rd N, Portage la Prairie MB
Email Website

STEINBACH – Pat Porter Active Living Centre
204-320-4600
10 Chrysler Gate, Steinbach MB
Email Website

WINKLER – Winkler Senior Centre
204-325-8964
102-650 South Railway Ave, Winkler MB
Email Website

Adult Day Programs – provide home care clients with social and recreational opportunities. This maximizes your independence while providing relief to your caregivers. For more information contact your local Case Coordinator – Home Care.

Support to Seniors in Group Living – provides a range of services for you or your loved one while in group living or elderly persons’ housing. Examples of how this program can help you include:

  • making appointments
  • making arrangements to get to appointments
  • planning a grocery list
  • information/referral services
  • shopping/errand assistance
  • friendly visiting/daily hello

For more information about services listed above, contact a group near you:

PILOT MOUND- Prairie View Lodge
424 Broadway Ave W, Pilot Mound MB
Email

PLUMAS- Village View Lodge
204-436-6474
225 Evenson St, Westbourne, MB
Email

PORTAGE LA PRAIRIE
Oak Tree
Email
Regency House
Email
Rotary Park
Email

ROSENORT- Rosenort Housing
204-746-8994
14 Spruce Cres. Rosenort MB
Email

SOMERSET- Somerset Manor
204-744-2303
580 Therien Ave. Somerset, MB
Email

SPRAGUE- East Borderland Housing
204-437-3290
Sprague MB
Email

ST. JEAN-BAPTISTE- Paradis des Pionniers
204-758-3025
214 Caron St, St. Jean Baptiste MB
Email

SWAN LAKE- Swan Lake Manor
204-836-2585
25 5th Street, Swan Lake MB
Email

WINKLER
Garden Park Estates
204-362-7151
#650 Pembina Ave. Winkler, MB
Email
Heritage Village
204-325-1307
102 – 346 6 St, Winkler, MB
Email

Personal Care Homes

A Personal Care Home (PCH) provides 24-hour nursing and personal care for individuals who can no longer manage independently at home with family support and/or other community services.

There are 22 personal care homes in our region, providing several options where you or your loved one will have access to support and nursing care services based on your care needs.

Our resident-centred philosophy ripples across our vast geography and intends to support residents’ choices, help people function at their highest level and provide the best quality of life possible in a home-like environment.

Regional Personal Care Homes Information for residents

Programs and Services

  • 24 hour nursing care
  • meals
  • personal care assistance
  • basic medical supplies
  • medications eligible under the Manitoba PCH Program
  • activities/recreation
  • housekeeping and laundry service
  • physiotherapy and occupational therapy (at approved facilities)

Other services such as hairdressing, foot care, etc. may be available at some personal care homes for a fee.

Standards

Each licensed personal care home in Manitoba must meet standards which are set in accordance with The Health Services Insurance Act Personal Care Home Standards Regulation. All personal care homes must meet the 26 Standards and are assessed minimally every two years.

Resources

Respite Care

Respite Care provides caregivers the unique opportunity to leave home for a few hours with the peace of mind that comes with knowing their loved ones are in capable hands.

Respite Care is a great living option for an elderly person who needs some day-to-day supportive services, but still desires social stimulation, engagement and activities.

For more information, please speak with your local Home Care – Case Coordinator who will offer support options:

  • in community – assess and determine a respite plan that will provide relief to a caregiver
  • in personal care home – temporary admission of a loved one to an alternate setting to provide a planned period of relief to a caregiver. Please note that there is a fee for this service.

Home Care FAQs

Who can I contact if I need help in my home?

Access a home care office near you and ask to speak to a case coordinator for information on receiving supports and services. A case coordinator will assess your needs and eligibility for services including:

  • personal care – assistance with mobility, such as walking, transferring to and from a wheelchair or with personal care, such as bathing, dressing and toileting
  • home support – provided existing supports or community resources are available, receive assistance with meals, light housekeeping or laundry
  • nursing service – help with diabetes management or wound care
  • treatment clinics by appointment – to receive wound care or treatment intravenous antibiotics (this service is available in Portage la Prairie and Steinbach)
  • adult day program – which provides social and recreational activities within a supportive environment and respite to your caregivers
  • meals on wheels – a home delivery meal service while staying in the comfort of your familiar surroundings

Do I need a doctor’s order to receive home care?

A doctor’s order is not required to be referred to home care. A referral can be made by any person or professional. The person for whom the referral is being made needs to be aware and in agreement with the referral and assessment.

Who qualifies for home care?

To qualify for home care services, you must be a Manitoba resident and registered with Manitoba Health; services are based on:

  • professional assessment of your individual needs, existing supports and community resources to determine the type and amount of services you may receive to support you in your home for as long as possible
  • availability of regional resources
  • ability to ensure your safety and the safety of health providers

What is Self and Family-managed Care?

Self or family-managed care enables you or your family member to administer, recruit, retain, coordinate and supervise non-professional staff under contractual agreement with the service delivery organization – this in support of community living and autonomy. Ask your case coordinator for more information.

Is there a cost to the home care program?

There is no cost to home care clients who meet the eligibility requirements with the exception of some services such as:

  • supplies and equipment not covered under Manitoba Health (your case coordinator will advise accordingly)
  • respite care in alternate care facilities

What is the Primary Caregiver Tax Credit (PCTC)?

The Primary Caregiver Tax Credit is an annual refundable personal income tax credit that can be claimed by any Manitoban who is providing ongoing voluntary care to a family member, a friend or a neighbour in Manitoba. The care recipient must be assessed by the Service Delivery Organization or a health care professional (for example nurse, social worker, occupational therapist, physiotherapist or physician), as requiring the equivalent of Home Care Level of Care 2, 3 or 4.

Contact the Manitoba Tax Assistance Office located at 809 – 386 Broadway, Winnipeg MB R3C 3R6, call 204-948-2115/1-800-782-0771 or email.

What circumstances do I use a Primary Caregiver Tax Credit (PCTC) Form or a Level of Care Equivalency Guideline Form and who do I submit the form to?

  • If you are currently receiving services through home care, submit your PCTC form to your case coordinator.
  • If you are not currently receiving services through home care, submit the Level of Care Equivalency Guideline form to a health care professional who usually treats this person, request to have it completed and forward c/o: Southern Health-Santé Sud, Community Health Services – Steinbach, c/o Administrative Assistant, 200 381 Stone Bridge Cross, Steinbach MB R5G 2P8

Who do I contact if I have questions / concerns about my care plan?

Contact your case coordinator to inquire or voice your concerns regarding your care plan.

Can I appeal a decision regarding my eligibility, type of service or level of service?

  • You are encouraged to first contact your case coordinator to discuss your concerns.
  • Alternatively, you may discuss the matter with the Director – Home Care, Palliative Care & Seniors by calling 204-428-2767.
  • If resolve is not reached, you may appeal to the Manitoba Health Appeal Board Administrator who will provide assistance to you in trying to resolve your concerns with the provincial regional health authority home care office or call 204-945-5408 / 1-866-744-3257.

Who hears the home care appeals?

The Manitoba Health Appeal Board is a body that is independent of the department and hears appeals from individuals referred for or receiving home care services.

Who can file an appeal?

Manitobans who are currently receiving home care services or who have applied for home care, family members, friends, primary caregivers or other providers may file an appeal when they have the home care user’s written consent.

Cancer Care

Southern Health-Santé Sud offers several programs and resources to support your cancer journey. Cancer Navigation Services connects you with a regional team of compassionate health care professionals with specialized training in cancer care and navigation. These professionals will help you make informed decisions while reducing your stress and anxiety. Ask your health care provider about Cancer Navigation Services or learn more about the many resources listed below.

Regional Health Centres offering in-person Cancer Care Services:

Bethesda Regional Health Centre
Boundary Trails Health Centre
Portage District General Hospital

Mindfulness Based Stress Reduction Sessions

These eight-week sessions are free of charge to cancer patients and family members of cancer patients. During the program, you will learn and practice skills that will help you develop focus and awareness of your experience. These skills are developed through practice in class and at home, examples include:

  • stress management, focus and concentration
  • ability to cope more effectively
  • healthy response versus impulsive reactivity
  • awareness of thoughts, feelings and physical sensations
  • awareness of habitual thinking patterns
  • ability to relax

Evidence suggests that these sessions can help manage your symptoms of cancer and the side effects of treatment.

Sessions are offered by Cancer Navigation Services.

For more information on Cancer Care Services and the Community Cancer Program Network, please call your closest centre or 1-855-623-1533 or visit CancerCare Manitoba.

Puberty

Public Health Offices
Clinics

Growing up means that you (or your child) will experience lots of changes.

Puberty will begin somewhere between the ages of about 8 and 16. Here are some informative links to help you on this journey:

Healthier people. Healthier communities. Thriving together.
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