When it Matters Most

Rendering birds eye view of Portage Regional Health Centre — Portage Regional Health Centre

Rendering of Bethesda Regional Health Centre — Portage Regional Health Centre

To meet the needs of the growing communities we serve. Southern Health-Santé Sud is currently building:

A brand-new, state-of-the-art regional health centre in Portage la Prairie that offers more inpatient beds, expanded medical and surgical capacity, and a modern emergency department
An expansion of Bethesda Regional Health Centre in Steinbach that will include additional acute care inpatient beds
An expansion of Boundary Trails Health Centre in the Morden/Winkler area that adds new acute-care inpatient beds and provides larger, more modern spaces for patient-care programs.”

Compliments & Concerns

We’d like to hear your compliments and concerns.

Southern Health-Santé Sud focuses on providing high quality, safe, people-centered care that matters to patients. We have a culture of continuous improvement and your feedback matters. Let us know what we are doing well or where we need to improve!

We offer a number of ways to communicate with us:

Complete the electronic form below. (Printed forms can be requested from staff)
Speak to your healthcare provider or staff member.
Compliment or concern? Call us toll free at 1-800-742-6509.

Thank you very much for your comments and your efforts to make us a better health authority for you and your family.

If you are not the patient / client / resident:

The Personal Health Information Act (PHIA) states that consent must be obtained from the patient/client/resident to discuss their health information with anyone other than the patient/client/resident. You may be asked to fill in a patient advocate agreement form before we can release health information with anyone other than the patient/client/resident.

This form is available in alternate formats upon request. Please contact us by email or 1-800-742-6509.

We are committed to fostering a positive, respectful, and inclusive environment for everyone. As such, any form of disrespectful language, harassment, or bullying will not be tolerated. This includes, but is not limited to, offensive remarks, discriminatory behavior, threats, or any actions that create an unsafe or unwelcoming space.

For privacy reasons, please do not include personal information containing diagnoses and/or treatments.

Compliments and Concerns

Location / program involved?

(eg. hospital / personal care home name, home care, public health)

Completed by

Patient or client

Family or friend

Other

Would you like a response to your comments?

Yes

No

Name

First Last

Email

Phone

Patient / Client / Resident Name

(if different from above)

Comments

Phone

This field is for validation purposes and should be left unchanged.

Request to Access, Correct or Disclose Personal Health Information (PHI)

ORG.1411.PL.101.FORM.01, ORG.1411.PL.104.FORM.01 & ORG.1411.PL.502.FORM.01

Do not use this form if requesting information related to your visit to a laboratory or radiology department, including Computed Tomography (CT) scan or Magnetic Resonance Imaging (MRI) scan, Contact: Privacy and Security at Shared Health or eChart Manitoba.

This form is available in alternate formats upon request. Please contact us by email or 1-800-742-6509.

For privacy reasons, please do not include personal information containing diagnoses and/or treatments.

Conduct Research Application

ORG.1810.PL.004.FORM.01

This form is available in alternate formats upon request. Please contact us by email or 1-800-742-6509.

For privacy reasons, please do not include personal information containing diagnoses and/or treatments.

Conduct Research Application

"*" indicates required fields

Title of project

Primary researcher(s)

Name

Title / Position

Tel #

Email

Town / City

Province

Brief summary / description of research project

Please include the research question as stated in the request.

Proposed date of commencement (dd-mm-yyyy)

Proposed date of completion (dd-mm-yyyy)

Location(s) where research will be conducted

e.g. specific hospital, personal care home, participant home, etc

Staff time is required in order for researcher to conduct the research?

Yes

No

The study has been

Approved

Denied

by an accredited ethics board.

The following staff are required

Program / Service

Est. # of hours required

Est. cost per hour

e.g. health records, nursing, social work, etc.

Other costs will be incurred?

e.g. lab tests, imaging, administrative such as telephone or stationery

Yes

No

Please upload the following required files:

– A copy of your current valid Research Ethics Board (REB) approval – A copy of approval letter from the Provincial Health Research Privacy Committee (PHRPC) – Participant Information – Participant Consent Form – Other relevant documentation supporting your research study (e.g. costs)

Drop files here or

Accepted file types: xls, xlsx, doc, docx, pdf, Max. file size: 5 MB.

Signature

Phone

This field is for validation purposes and should be left unchanged.

Volunteer Application

This form is available in alternate formats upon request. Please contact us by email or 1-800-742-6509.

For privacy reasons, please do not include personal information containing diagnoses and/or treatments.

After clicking on the ‘Submit’ button, you will see a page confirming that your submission has been received.

NRRF Continuing Education Application

The Continuing Education Fund was established by Manitoba Health Nurses Recruitment and Retention Fund to support ongoing education for Registered Nurses, Registered Psychiatric Nurses, Nurse Practitioner (Registered Nurse Extended Practice) and Licensed Practical Nurses who are employed by the Manitoba Government as nurses and provide direct patient care. Educators and front-line managers who fall under this professional umbrella are also eligible to apply.

Multiple courses allowed, however one-time submission access only (up to $1,000).
Submit your application ONLY upon successful completion between March 16, 2024 and March 14, 2025 with your proof of attendance attached.
Final submission deadline: March 14, 2025.
Funding is limited “first come, first served’ basis.
Pre-Approvals will not be considered.
Please include each course description and ALL required attachments (scans/PDFs only, no photos), and ensure every applicable box is checked. Incomplete submissions will be returned/not considered. All forms/receipts are required with your submission.
Please note that final approved request (re-imbursement) may take up to six months from committee meeting date. Note: Please monitor your email for our confirmation of receipt. Acceptance/Denial letters will be provided by email.
Form you may need to include in your application: Expense Claim

This form is available in alternate formats upon request. Please contact us by email or 1-800-742-6509.

For privacy reasons, please do not include personal information containing diagnoses and/or treatments.

Indigenous Health Internship Program (IHIP)

This form is available in alternate formats upon request. Please contact us by email or 1-800-742-6509.

For privacy reasons, please do not include personal information containing diagnoses and/or treatments.

General Inquiries

This general inquiry message system is only monitored during the hours of 8:30 am – 4:30 pm, Monday-Friday.
Please understand this is NOT an emergency help line.
For all appointment inquiries / cancellations / scheduling, please contact your clinic / doctor’s office.

This form is available in alternate formats upon request. Please contact us by email or 1-800-742-6509.

We are committed to fostering a positive, respectful, and inclusive environment for everyone. As such, any form of disrespectful language, harassment, or bullying will not be tolerated. This includes, but is not limited to, offensive remarks, discriminatory behavior, threats, or any actions that create an unsafe or unwelcoming space.

For privacy reasons, please do not include personal information containing diagnoses and/or treatments.

General Inquiries

Name

First Last

Email

Phone

Comments

Phone

This field is for validation purposes and should be left unchanged.

News

Manitoba Government Partners with Long Plain First Nation to Improve Safety at Portage District General Hospital

December 12, 2024

The Manitoba government is launching a three-month pilot project that will see Long Plain First Nation Safety Officers (FNSO) stationed at Portage District General Hospital to enhance safety and security ...

Dialysis unit at Bethesda Regional Health Centre

Bethesda Regional Health Centre Celebrates One-Year Anniversary of New Renal Dialysis Unit

November 25, 2024

Bethesda Regional Health Centre is proud to celebrate the one-year anniversary of the new renal dialysis unit, which officially opened its doors on October 16, 2023. The province committed $4 ...

Did you know….

November 25, 2024

Sports/hydration drinks are being heavily marketed to kids but can be harmful to their health ...

Balanced eating in the Summer

June 3, 2024

Sports/hydration drinks are being heavily marketed to kids but can be harmful to their health ...

Building Trust at Boundary Trails Health Centre – Dialysis nursing offers continuity of care

May 2, 2024

One of the beautiful things about dialysis nursing is that we have the privilege of connecting with our patients and their families on a deeper level. Seeing them three times ...

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illustration of an individual with braided hair and smiling

What Matters To You?

Southern Health-Santé Sud is on a continuous journey to put people first. When we think of moving forward as an organization, we envision doing it together, with you.

As a demonstration of our commitment to people-centred care and patient and public engagement, Southern Health-Santé Sud is integrating a health care movement that encourages health care providers to add one simple question to every interaction. This question is: “What Matters to You?”

The goal of asking this question is to better understand the needs of our patients, residents, clients, family, stakeholders and community members and determine how to best address them together.

Taking part is easy, all you have to do is share what matters to you! Participating in a “What Matters to You?” conversation can take some thought and courage, but it’s a simple process. Just follow three steps:

Preparing for the Question
Sharing What Matters
Working Together

Preparing for the Question

Think about what matters most to you. What would you like your health care provider to know about you? What do you need in order to feel comfortable and safe in your care journey? What is important to you in your care?

Sharing What Matters

Sometimes it can be hard to share what matters to you – emotions, fear and lack of time with your care provider might hold you back. Feeling comfortable and ready to share can take time.

Think about what you’d like to say or ask, and write down notes. One way to start is by setting a goal for each interaction or appointment, such as sharing your greatest joy in life or something that is preventing you from following your care plan. You can also share goals, hopes and stories.

Working Together

Discussing your treatment options and the outcomes you value is key to creating a strong partnership with your provider. Having ongoing conversations with your care provider can help make sure that the care you receive aligns with your preferences.

To become more involved in your care, here are some questions you can ask your care provider:

How can I keep my quality of life?
Do I really need this test or procedure?
What are the risks?
Are there simpler, safer options?
What happens if I don’t follow these suggested courses of action?
Can you provide me with more information so I can make an educated choice?

Are you interested in further involvement?

We have several engagement opportunities based on your area of interest, lived experience and availability. Please complete the following form and you will be contacted to discuss relevant opportunities. If you would like to share your health care experience with us, please access the Compliments & Concerns page.

This form is available in alternate formats upon request. Please contact us by email or 1-800-742-6509.

For privacy reasons, please do not include personal information containing diagnoses and/or treatments.

Health Advisor Application

Name

First Last

Physical Address

Street Address Address Line 2 City Province Postal Code

Is your mailing address different than the above?

Yes

No

Mailing Address

Street Address Address Line 2 City Province Postal Code

Email Address

Home Phone

Work Phone

Cell Phone

Which community do you belong to?

Which language(s) are you comfortable using?

English

French

other

Preferred Contact method

(choose one)

Age Range

(choose one)

Employment Status

(choose one)

What relevant work (paid, unpaid or volunteer) experience do you have?

My main reason for getting involved with patient & public engagement is…

How did you hear about this volunteer opportunity?

(choose one)

References

You may add up to three (3) references.

Name

Phone Number

Email

This field is for validation purposes and should be left unchanged.