QuickCare Clinic

What is Medical Navigator?

• It is an online booking system which will allow you to book appointments at the Minor Illness and Injury Clinic. 

How do I create a user account?

• To create an account, click on the “Sign Up” button on the Login page, provide your email, password, and follow the instructions.

What is the difference between a user account and a patient profile?

• A user account is linked to an email and password that allows you to login into the Medical Navigator (online booking) system. A user account is created by the person who is booking appointments for themselves and/or possibly others.
• A patient profile is for the patient who the user is booking an appointment for. User and patient are often the same individual. A user can have one or more patients they can book appointments for. For example, a parent could have one user account and have themselves and their children, and elderly parents as patient profiles under their user account.
• You will not be able to view appointments created under another individual’s user account

I didn’t receive a verification code and was unable to complete creating an account.

• If you do not immediately receive your verification email, please check your Junk and/or Spam folder. If your verification code has expired, please repeat the account setup process and check the Junk and/or Spam folder to locate your verification message.

What do I need to create a patient profile and book an appointment online?

• You need to provide your full name, date of birth, and Manitoba Health Card Number (aka PHIN), Manitoba Registration Number or Out-of-Province Health Card. If you do not have a Canadian Health Card, you will not be able create a patient profile and book online. Once your patient profile is created, you can proceed to book an appointment online.

What if I do not have a Canadian Health Card (PHIN for Manitoba, or other provincial health card numbers)?

• If you do not have a Canadian health card, you are unable to book an appointment using the online booking system.
• Patients without a Canadian health card can call for a same day appointment starting at 9:00 am at 204-326-7569.

What if I do not know my Health Card number?

• Please click here for more information on Manitoba Health Cards and Coverage.

How can I book an appointment?

• Step 1 – Create an account
• Step 2 – Add/Register Patient
• Step 3 – Select the “Book Appointment” option on the patient profile, select the appointment location, enter your medical concern. Earliest available appointments across participating clinics will be shown.  Use the “View More” option to see all available timeslots for the specific clinic. Select the time that best suits your needs and click the “Book” button.

Am I able to reschedule my appointment?

• Appointments can be rescheduled online up until the time of your original appointment by using the reschedule feature.

How can I see available appointments?

• To see available appointments, select the “Book Appointment” option on the patient profile, and follow the prompts. Earliest available appointments across participating clinics will be shown.  Use the “View More” option at each clinic to see all available timeslots for the specific clinic.

How far in advance will I be able to book an appointment?

• Same day and next day appointments are available to book online. Online bookable appointments for the next day will be made available after midnight. MIIC clinics are for patients needing same day/next day treatment for pressing medical concerns that are not urgent or an emergency. If your matter can wait, we recommend booking an appointment with your family doctor or regular health care provider.

Can I book appointments for my spouse and/or dependents?

• Yes, as long as you are authorized by the individual or are a guardian of the patient you are booking for. You can add additional patients to your user account and book an appointment on another patient’s behalf. 

Can I book appointments for non-relatives?

• Yes, as long as you are authorized to do so by the individual. You can add additional patients to your user account and book an appointment on another patient’s behalf. 

Can my spouse also book appointments for our child with their own user account?

• Both parents can book appointments for their child(ren) using their own user accounts.
• The child’s patient profile must be added to each parent’s user account.

How can I see my past appointments?

• Use the “Appointments” option on the patient profile and follow the prompts to view upcoming and past appointments booked via the Medical Navigator.

What happens if I need to cancel my appointment?

• You can cancel your appointment any time before the scheduled appointment time by going to “Appointments” and selecting “Cancel”.

How will I be notified about my appointments?

• You will receive notifications via text when your appointment is booked, changed, or canceled. You will also receive appointment reminders via text 2.5 hours prior to your appointment.

Will I be allowed to book an appointment in a city different from where I live?

• Yes, you can book appointments for any participating clinic regardless of where you physically reside.  Please allow sufficient travel time to ensure you arrive for your appointment on time.

I don’t have a cell/mobile phone; how can I get notifications?

• You will not be able to receive notifications without a cell/mobile phone. You can check for appointments updates via “Appointments” on your patient profile on the Medical Navigator site

How do I change the password for my account?

• When you need to change your user password, use the “Forgot Your Password” link at the Sign In page and follow the prompts. You will be sent a Verification Code to your email which is required for you to change your password.

What do I do if I encounter a technical issue or have problems using the Medical Navigator?

• Please contact [email protected] or call 1-888-235-0697.